Answers Made Simple

We’ve gathered answers to the most common questions about our products, services, and process—so you’re never left wondering.

Frequently Asked Questions

Day curtains are made of sheer, lightweight fabrics that filter natural light and offer privacy during the day. Night curtains use heavier, opaque, or blackout fabrics designed to block light completely and ensure full privacy at night.
Yes, all our curtains and blinds are custom-made to fit your window dimensions perfectly. This ensures a polished look and maximised functionality for your space.
Typically, the whole process—from onsite measurement to final installation—takes around 7 to 14 working days. We'll keep you updated every step of the way.
We recommend clearing the areas around your windows and removing any existing temporary window coverings. This allows our installation team safe, unobstructed access to complete the setup efficiently.
We offer a wide variety of blinds to suit different interior styles, including Roller blinds, Venetian blinds, Rainbow/Zebra blinds, Roman blinds, and heavy-duty Outdoor Zip blinds.
Yes, all our curtains and blinds come with a warranty covering manufacturing defects. Please check with our team for specific terms and duration.
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Order & Payment Questions

You can place your order after your free consultation. Once you've selected your fabric and confirmed measurements, we'll send you a detailed quote for approval.
We accept a variety of convenient payment methods, including major credit/debit cards, bank transfers, and local digital payment options like Touch 'n Go eWallet, DuitNow, or PayNow.
Generally, we require a partial deposit before we begin the custom fabrication process of your orders. The remaining balance can be securely settled upon successful delivery and final installation.
If production hasn’t started yet, we’ll do our best to accommodate changes. Please contact us as soon as possible for any updates.
Yes, our comprehensive quotes typically cover onsite measurements, customized production, and professional installation services so you won't encounter any hidden surprises.
Absolutely. A formal digital invoice will be issued via email or messaging once your deposit order is confirmed, followed by an official receipt upon receipt of final payment.

Still Have Questions?

Our dedicated design consultants are ready to assist you in selecting the ideal window elements for your space.

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