ANSWERS MADE SIMPLE
Frequently Asked Questions
We've gathered answers to the most common questions about our products, services, and process—so you're never left wondering.
▲ 1. What's the difference between day and night curtains?
Day curtains are made of sheer fabrics that let in natural light while providing some privacy. Night curtains, such as dimout or blackout options, are thicker and ideal for blocking light and enhancing privacy, especially at night.
▶ 2. Can I customise the size of my curtains and blinds?
Yes, all our window treatments are 100% made-to-measure. During our free consultation, our professionals will take exact measurements of your windows to ensure a flawless custom fit tailored specifically to your home layout.
▶ 3. How long does it take from consultation to installation?
Typically, the entire process takes about 2 to 3 weeks from the validation of fabric confirmation and deposit receipt to complete fabrication and professional final installation.
▲ 4. Do I need to prepare anything before installation?
We recommend clearing the area around your windows before the appointment. Our team will handle the rest, including setup and cleanup after installation.
▶ 5. What types of blinds do you offer?
We offer a range of blinds, including Korean blinds, roller blinds, and Venetian blinds—each available in various materials, colours, and light-filtering options.
▶ 6. Is there a warranty for your products?
Yes, all our curtains and blinds come with a warranty covering manufacturing defects. Please check with our team for specific terms and duration.
Order & Payment Questions
▲ 1. How do I place an order?
You can place your order after your free consultation. Once you've selected your fabric and confirmed measurements, we'll send you a detailed quote for approval.
▶ 2. What payment methods do you accept?
We support seamless transitions for transactions including direct Bank Transfers, PayNow, local check distributions, and all major credit cards.
▶ 3. Do I need to pay upfront?
We collect a standard production deposit upon design blueprint approval to initiate precise manufacturing, and the final outstanding settlement is handled upon installation sign-off.
▲ 4. Can I make changes after placing my order?
If production hasn't started yet, we'll do our best to accommodate changes. Please contact us as soon as possible for any updates.
▶ 5. Are prices inclusive of installation?
Yes, all our transparent line-item assessments fully include high-durability tracking system logistics, custom distributions, and direct end-to-end installation works with no hidden costs.
▶ 6. Will I receive an invoice or receipt?
Absolutely. A structured electronic invoice is prepared instantly upon structural verification, followed by a formal payment validation receipt emailed securely to your records.